My order

Order

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Delivery time

The delivery time is usually between 2 and 4 working days.

Once your order has been scanned by the carrier, you should receive an email with the Track & Trace link so you can track your shipment at any time.

Delivery times:

Austria 4-6 working days

Belgium 2-4 working days

France 5-7 working days

Germany 2-4 working days

Hungary 5-7 working days

Italy 5-7 working days

Luxembourg 3-5 working days

Netherlands 1 working day

Portugal 5-7 working days

Poland 2-5 working days

Spain 5-7 working days

Sweden 6-9 working days

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Do I have to register before ordering?

No, registration is optional. This means you don't have to register if you don't want to. However, it is free and offers many benefits and discounts.🎁

The main advantages of registration are that you can save the contents of your shopping cart🛒 for the next order, that you can view your order history and shipment tracking in your account. Your personal data is also saved for faster checkout.

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How can I place an order?

Have you found everything you were looking for? 🥞🎂🍝 Very good! In just a few steps you can order your favorite products❤️:

Step 1: Fill your shopping cart🛒

Place your products in your shopping cart. If you have a discount code, you can enter your code in the green field at the top right of the shopping cart. You can only use one code per order.

Step 2: Data📝

Enter your personal details (if you are logged in, skip this step). Please check that your address is correct in the next step.

Step 3: Pay💳

Choose a payment method: All amounts in our store include VAT.

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I have not received a confirmation e-mail.

Something has probably gone wrong.🤔

1) Maybe your e-mail address was wrong/you used a different one

2) There were connection problems during the order process.

3) From time to time the e-mails also end up in the spam folder.


If you can't find anything there, please contact our customer service.

They will be happy to help you!❤️

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Where can I find my order number?

After you have placed your order, you will automatically receive a confirmation email💌. You will also find your order number in this e-mail.

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Change order

Have you discovered another great product from CleanFoods and would like to add it? Of course we are very happy about that❤️

However, it is not possible to change, exchange or delete an order once it has been completed. This is the only way we can ensure fast processing and delivery times (2-4 working days).📦📫

If your package has not yet been shipped, we can cancel your order so that you can order again and add the missing products.

The best way to do this is to contact us by phone.📞

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Order not successful

Payment not made

It is also possible that your payment was not successful! First check whether the money has been transferred from your bank account. If this is not the case, you can place your order again.